Shipping policy
Introduction
At Chicago Best Furniture, we are dedicated to delivering a smooth and dependable shopping experience for every customer. This Shipping Policy details the guidelines and procedures related to the processing, shipment, and delivery of all orders placed through our online store. By completing a purchase with us, you acknowledge and accept the shipping terms described on this page.
Domestic Shipping Only
We currently ship exclusively to addresses within the contiguous United States. International shipping is not available at this time.
Order Processing Time
All orders are prepared for shipment within 1–3 business days from the date the order is placed.
Order Cut-off Time
- Orders submitted before 3:00 PM Central Time will begin processing on the same business day.
- Orders submitted after 3:00 PM Central Time will begin processing on the following business day.
Important Notes
- Business days do not include weekends or public holidays.
- Processing may take longer during holiday seasons, promotional events, or periods of unusually high order volume.
- If any unexpected delay arises during processing, we will reach out to you promptly with an update.
Estimated Delivery Time
Once your order has been shipped, standard delivery within the United States typically requires 5–10 business days, depending on your location and the assigned shipping carrier.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | FREE |
Shipping Costs
We are pleased to provide Free Standard Shipping on every order — no minimum purchase is required. There are no hidden fees charged during checkout or upon delivery.
Shipping Restrictions
We are currently unable to ship to the following:
- P.O. Box addresses
- APO/FPO/DPO military addresses
- Alaska and Hawaii
- U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa)
- Certain remote locations not serviced by standard carriers
If we discover that we cannot deliver to your provided address, we will contact you as soon as possible to discuss an alternative shipping arrangement. Should no viable alternative exist, a full refund will be issued to your original payment method.
Order Confirmation & Tracking
Order Confirmation
After your order is successfully placed, a confirmation email will be sent to the email address you provided. This email will contain:
- Your unique order number
- A full order summary (items, quantities, and pricing)
- The shipping address on file
- An estimated delivery window
Please review this confirmation carefully. If you spot any inaccuracies, contact us right away so we can correct them before your order moves to fulfillment.
Shipping Notification
After your order leaves our facility, you will receive a shipping notification email containing your tracking number and a direct link to monitor your package in transit.
Our Shipping Partners
We collaborate with reliable carriers to ensure your order arrives safely and on schedule:
| Carrier | Website |
|---|---|
| UPS (United Parcel Service) | ups.com |
| FedEx (Federal Express) | fedex.com |
| USPS (United States Postal Service) | usps.com |
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please get in touch with us within 5 business days of the expected delivery date. Provide your order number, tracking number, a description of the issue, and any available photos. We will investigate the matter promptly and arrange a replacement or full refund as appropriate.
Incorrect Shipping Address
It is the customer's responsibility to verify that the shipping address provided is complete and accurate before placing an order. If you need to make an address change, please contact us immediately at info@chicagobestfurniture.com before your order is dispatched. Chicago Best Furniture is not responsible for orders delivered to an incorrect or incomplete address supplied by the customer.
Shipping Disclaimer
- We are not liable for delays caused by shipping carriers, adverse weather conditions, customs procedures, or other circumstances beyond our control.
- Title and risk of loss transfer to the customer once the package is handed off to the carrier.
- All delivery timeframes listed are estimates and are not guaranteed.
Contact Us
If you have any questions or need assistance regarding this Shipping Policy, our team is ready to help:
Chicago Best Furniture
Phone Number: 708-320-2845
Email: info@chicagobestfurniture.com
Physical Address: 3326 N Milwaukee Ave, Chicago, IL 60641, USA
Business Hours: Monday–Friday 10 AM–8 PM, Saturday 10 AM–6:30 PM, Sunday 11 AM–5 PM